Author: Rob Urbanowicz

Microsoft Dynamics 365 for Project Service automation provides a solution that gives organizations a powerful tool to manage budgets and timelines in a way that sets them ahead of the competition. Microsoft Dynamics 365 provides organizations with the tools to bring people, process and technology together to deliver on time, on budget, professional engagements. One of the biggest perks of Dynamics...

In an ever-changing business world, it is always crucial to find solutions that will enable your organization to compete at the highest levels. Any edge can be vital, especially when it comes to technology. With the introduction of Microsoft Dynamics 365, a cloud-based solution combining traditional ERP and CRM functions, organizations now have the opportunity to harness this groundbreaking solution...

Microsoft Dynamics 365 for Field Service’s capabilities provide cutting edge solutions to the sometimes lagging world of Field Services Organizations. This functionality used to be known as Microsoft Dynamics CRM. While many organizations struggle with outdated systems, which cause troublesome inefficiencies left and right, Dynamics 365 for Field Service paves a smooth path to a more efficient workforce. One of...

With more information and consumers than ever before, the sales landscape has tremendously changed over the past several decades. Gone are the days of having to go to a specific store to purchase a product or service. Nowadays, mobile-based commerce is revolutionizing the way businesses present their offerings to the world. And not only are businesses increasing their sales revenue,...

Managing a mobile workforce can be a difficult process. Field Service organizations must constantly be on the lookout for ways to increase their efficiency and customer satisfaction. With Dynamics 365 for Field Service, Microsoft provides and an intuitive, effective tool for mobilizing your workforce and delivering parts and services to your customers. Dynamics 365 for Field Service features an interactive schedule...

This week, Microsoft released their new Azure-based business solution package, Microsoft Dynamics 365. You may have heard that Dynamics CRM is becoming Dynamics 365, so as a Dynamics CRM user, I’m sure that you have a lot of questions about how that change will affect your business and your CRM licenses. For CRM On-premises users: Nothing need change if you are...

In a continuing effort to improve users experience Microsoft Dynamics CRM has made key modifications to its Field Service tools. One key modification is the inclusion of reports known as Incident Types. Incident Types act as a top level classification system for customer reported issues. They allow users to define issues through automatically populating templates within CRM. These templates feature pre-populated...

X