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What if I told you that inside the Dynamics 365 AppSource is a product that can unlock vast insights about the companies and customers that you do business with; a data source containing over 1 trillion "data attributes, including both on-line and offline behavioral data, social-graphic details, real-time event-based data, purchase interests, financial information, activities & skills, and demographics" called...

In a world where customer service response rates are expected to be not just fast, but immediate, how do expert providers continue to offer support and ensure high quality without breaking the bank?                   In the digital world we live in today, purpose-built portals are helping brands connect with their clients in real time, creating self-service that maximizes the efficiency of every...

Cloud technology is key to driving growth and digital transformation in organizations worldwide. With the proliferation of cloud technology, the initial struggle for organizations was to understand what the cloud IS. But, for your business, the really important part is what the "Cloud" DOES. Yes, you know that software and infrastructure can be provided as a service in the cloud. When an application...

Dealing with change is standard operating procedure for many companies: employees leave and are hired; new products are introduced and old ones phased out; there are booms, and there are busts. On top of all that, companies need to account for sales and use tax changes. Significant changes in rates, regulations, and product taxability often take effect July 1, which...

Allocating, organizing, and planning out space in Greenhouses is often a difficult and time consuming challenge for Greenhouse Grower industries. Keeping track of what product is where, and in what state, can be difficult enough, but when trying to plan for the future it can become a tangle of data, and a real headache for users. However, there is a...

Columbus, OH—Socius, an award-winning business technology and consulting company, has officially earned Microsoft Gold Cloud Platform MPN competency, moving up from Silver competency. This achievement is a result of Socius’ dedication to growing their Cloud-based solutions with unique offerings, such as Adoption and Managed services, and additional service launches on the horizon. With this latest accomplishment Socius is now Gold certified...

Current senior and long-term care facilities are experiencing growth which is as exciting as it is challenging. Adding multiple locations, hiring more employees and serving new residents will contribute to profits; however, it also introduces new risks. Disconnected business management systems will make data collection and reporting even more difficult which can lead to employee burn out and threaten regulatory...

In 2017, online self-service has become the most-used channel for providing customer support. And, since 2012, the number of online forums and communities specifically for customer service has increased exponentially. We believe this is due in large part to a rise in social, peer-to-peer brand advocacy and, most of all, trust. In a world where customer service response rates are expected...

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