CRM

This summer Microsoft made huge strides as they took the lead in Sales Force Automation, according to the Forrester report released in June, The Forrester Wave™: Sales Force Automation Solutions, Q2 2017. Forrester’s rating is based on the latest Microsoft Dynamics 365 November release, all the new functionality and the way Microsoft unifies Dynamics 365 with additional products, such as Office...

There is a misconception that your CRM system is all about Customer Relationship Management. It used to be about understanding how you are interacting with your customer and how your customer is interacting with you. The CRM system today is about leveraging technology to preform “reconnaissance” on your customer. Using ALL of the data about your customers’...

What if I told you that inside the Dynamics 365 AppSource is a product that can unlock vast insights about the companies and customers that you do business with; a data source containing over 1 trillion "data attributes, including both on-line and offline behavioral data, social-graphic details, real-time event-based data, purchase interests, financial information, activities & skills, and demographics" called...

Cloud technology is key to driving growth and digital transformation in organizations worldwide. With the proliferation of cloud technology, the initial struggle for organizations was to understand what the cloud IS. But, for your business, the really important part is what the "Cloud" DOES. Yes, you know that software and infrastructure can be provided as a service in the cloud. When an application...

In 2017, online self-service has become the most-used channel for providing customer support. And, since 2012, the number of online forums and communities specifically for customer service has increased exponentially. We believe this is due in large part to a rise in social, peer-to-peer brand advocacy and, most of all, trust. In a world where customer service response rates are expected...

Microsoft Dynamics 365 for Project Service automation provides a solution that gives organizations a powerful tool to manage budgets and timelines in a way that sets them ahead of the competition. Microsoft Dynamics 365 provides organizations with the tools to bring people, process and technology together to deliver on time, on budget, professional engagements. One of the biggest perks of Dynamics...

Restaurant equipment distribution organizations face a wide array of unique business challenges. Finding a business solution that will help deal with one, or ideally more than one, of these challenges can be vital. NetSuite, a cloud-based business solution, is the tool more and more restaurant distributors are employing to give their organizations the edge in this highly competitive sphere. Netsuite...

As some members of the Microsoft ecosystem might be aware, Microsoft has been utilizing an iterative approach for the release of updates and feature upgrades for Dynamics 365 for Financials. This week marks the release of the May update, and it is full of useful features for your business. If you are not familiar with the previous releases, please see...

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