Field Service


Microsoft Dynamics 365
for Field Service

Microsoft Dynamics 365 for Field Service is cloud-based world-class CRM solution for field service management.  Deliver intelligent, world class field service, including scheduling, mobile and resource utilization while maximizing efficiency and minimizing costs.

To deliver exceptional experiences it requires an understanding of your customer’s perspective, an environment that positions agents to have successful customer interactions and gives your business the tools to spot trends and respond instantly.

Customer first

Connected interactions

Empower organizations

Field Service organizations need to focus on meeting customer expectations – cross-channel engagement, scheduling onsite visits in a window of time convenient for the customer, customized service offerings, and having the right part to drive a higher first-time-fix-rate, sets the standard. Key capabilities of Field Service for Microsoft Dynamics CRM include:

Smart scheduling
Dispatch technicians using optimized routes and skill-based assignments to intelligently balance workload and resources.

Mobile field enablement

Provide service technicians with complete customer insight, real-time guidance and cross-team collaboration.

Optimized resource utilization

Manage more work orders and resources with fewer dispatchers using innovations around cloud, big data and mobility.