April 26, 2010
During the opening keynote for Convergence on Sunday, April 25th, Microsoft announced that a service update for Microsoft Dynamics CRM Online is coming out in May 2010 and has a lot to offer both current CRM Online users as well as those looking for a SaaS CRM solution.
April 19, 2010
Gartner's annual Magic Quadrant for Customer Service Contact Centers compares the customer service interaction capabilities of a number of CRM solutions and rank them as leaders, challengers, niche players, or visionaries based on the completeness of their vision and their ability to execute that vision. Microsoft Dynamics CRM has made it into the leaders quadrant with other top names in the industry.
March 22, 2010
In this conclusion of the Microsoft Dynamics CRM Accelerators series, learn about the Business Productivity Newsfeed and Workflow Tools Accelerators, as well as the Business Data Auditing Accelerator and Sales Performance International (SPI) Accelerator.
March 10, 2010
In Part 3 of this series, we’re detailing the following CRM Accelerators for Microsoft Dynamics CRM: eService, Analytics and Enterprise Search.
March 4, 2010
Part 2 of this series discusses the CRM Notifications, Event Management and Sales Forecasting Accelerators for Microsoft Dynamics CRM.
February 24, 2010
Microsoft Corp. has developed CRM Accelerators to expand the capabilities of Microsoft Dynamics CRM in addressing emerging business trends. The CRM Accelerators are available at no additional cost to current Microsoft Dynamics CRM customers and partners. This post discusses the newest 3 Accelerators in greater detail.
November 2, 2009
Microsoft has released a series of Accelerators, which are complimentary, downloadable add-ons to Microsoft Dynamics CRM version 4.0, one of which is the Analytics Accelerator which provides analytical tools for each department working in CRM.
September 2, 2010 by Julie Stankey
September 1, 2010 by Julie Stankey
August 27, 2010 by Julie Stankey
August 23, 2010 by Jenny Lowry
